Folks, I have a problem.

I am tring to reach Idea Mason email support. When I use either Firefox or Explorer I end up getting about 20 open Explorer windows and finally a note saying I do not have the default email client properly installed. My default is Thunderbird, and it is installed just fine, thank you.

Unfortunately I cannot find an email address on the Idea Mason site, just the link that says email support.

So here I sit with a problem with their program -- I cannot assign a project to an idea in the idea dashboard even though I am following the instructions exactly. I want IM to explain to me what, if anything, I am doing wrong or to tell me there is a bug so I will stop trying. But I cannot reach them.

If anyone is able to get the Idea Mason email to work, could you please just copy and paste this email to the Idea Mason folk, and ask them to email me at daly.de.gagne@gmail.com.

Thank you.

Daly

Daly,

I forwarded your message to their support.

Hopefully you will hear from them soon.

Ken

Kenneth, many thanks for that.

Must admit I get tired of web sites that don't play nice with Firefox.

In this case IdeaMason's site didn't even play nice with Explorer, although I suspect if Express was my default email client there wouldn't have been a problem.

In any event there is no excuse for not having a real email address on their site.

Kenneth, btw, how do you feel these days about IdeaMason? Have you had that problem of not being able to use the drop down window to assign an idea to a project?

Thanks again.

Daly

Daly de Gagne wrote:

Kenneth, many thanks for that.

Must admit I get tired of web sites that don't play
nice with Firefox.

In this case IdeaMason's site didn't even play nice with
Explorer, although I suspect if Express was my default email client there wouldn't
have been a problem.

In any event there is no excuse for not having a real email
address on their site.

Kenneth, btw, how do you feel these days about IdeaMason?
Have you had that problem of not being able to use the drop down window to assign an idea
to a project?

Thanks again.

Daly

Haven't had any problems with that feature.

Also I use Firefox 2 (beta), and when I click the support link, it opened up my Outlook with their support e-mail address w/o any problem.

Did you go into their contact page?

They are coming out with version 3 by the end of the year that I think would make this one of the premier product in this category.

Hope you get your problem fixed soon.

Ken

Ken, Outlook isn't my default program.

The contact page has no email address that I could see -- just an email link I click on.

I was hoping to spend time with the program this afternoon -- but since I work a lot off of ideas, it seemed to make little sense if I couldn't assign them to projects.

I realize that there's a lot more to the program I could have done, but I got kind of put off, especially after their email link opened up 18 or so copies of Explorer on a few occasions.

Anyhow -- versopn 3 -- any idea what will be in it?

Daly

Kenneth Rhee wrote:

Daly de Gagne wrote:
>Kenneth, many thanks for that.
>
>Must admit I get tired of
web sites that don't play
>nice with Firefox.
>
>In this case IdeaMason's site
didn't even play nice with
>Explorer, although I suspect if Express was my default
email client there wouldn't
>have been a problem.
>
>In any event there is no excuse
for not having a real email
>address on their site.
>
>Kenneth, btw, how do you feel
these days about IdeaMason?
>Have you had that problem of not being able to use the
drop down window to assign an idea
>to a project?
>
>Thanks again.
>
>Daly


Haven't had any problems with that feature.

Also I use Firefox 2 (beta), and when I
click the support link, it opened up my Outlook with their support e-mail address w/o
any problem.

Did you go into their contact page?

They are coming out with version 3
by the end of the year that I think would make this one of the premier product in this
category.

Hope you get your problem fixed soon.

Ken

Daly,

I'm sorry to hear that. I don't have any problem assigning ideas to project and activities (in fact, you can assign more than one).

I also assign my ideas into categories as well for future search.

Check out the link for version 3: http://www.ideamason.com/products/version30.htm

December is the time frame I think.

Take care,

Ken

Ken, version 3 promises to be very exciting.

Daly

Kenneth Rhee wrote:

Daly,

I'm sorry to hear that. I don't have any problem assigning ideas to project and
activities (in fact, you can assign more than one).

I also assign my ideas into
categories as well for future search.

Check out the link for version 3:
http://www.ideamason.com/products/version30.htm

December is the time frame I
think.

Take care,

Ken

Ken, I have had no response from IdeaMason as to date, and am somewhat put off.

Would you mind again, please, emailing the company and asking them to respond to me with a real email address as using the link supplied in their web site does not work, for whatever reasons, with my browser and computer.

The address to use is daly.de.gagne@gmail.com.

Thanks, Ken, I appreciate your help.

Daly

Daly.

I had problems getting mails through to Ideamason during August using German mail providers. The only way I get through to them is via Google Mail.

Greetings,
Franz

Daly,
I have had very timely and thorough responses to my questions re IdeaMason from the following email address:
customerservice@ideamason.com

Al

Daly de Gagne wrote:

Ken, I have had no response from IdeaMason as to date, and am somewhat put off.

Would
you mind again, please, emailing the company and asking them to respond to me with a
real email address as using the link supplied in their web site does not work, for
whatever reasons, with my browser and computer.

The address to use is
daly.de.gagne@gmail.com.

Thanks, Ken, I appreciate your help.

Daly

Franz, what email address did you use when you posted to IdeaMason via gmail?

I cannnot find a regular email address on their site.

Right now with this pointless aggravation, I simply feel like asking them for a refund.

But, of course, I can't get an email through to them so it wouldn't do any good anyway.

Daly

Franz Grieser wrote:

Daly.

I had problems getting mails through to Ideamason during August using German
mail providers. The only way I get through to them is via Google
Mail.

Greetings,
Franz

Daly.

Franz, what email address did you use when you posted to IdeaMason via gmail?
I cannnot find a regular email address on their site.

The official address is customerservice (at) ideamason.com (there is a "E-mail sales" link on the purchase page that launches a Javascript applet opening a new message window in your mail client).

I am in contact with Victoria Miller - her address is vmiller ...

Right now with this pointless aggravation, I simply feel like asking them for a refund.

I can understand your point. Not being able to contact them is annoying.

OTOH, Ideamason is a great tool. I wouldn´t want to do without it any more.

But, of course, I can’t get an email through to them so it wouldn’t do any good anyway.

Their postal address is:

1802 N. Carson Street Suite 212 Carson City, Nevada, 89701, United States

A click on the verification logo on their purchase site opens a window displaying the address.

Bye, Franz

I was alerted to a problem that a customer of IdeaMason is having that was posted on this forum.

This message is for Daly de Gagne. Daly, I was alerted to your problem last Saturday by Ken Rhee and responded to your question immediately. You have emailed us before and we responded. I am not sure why you are not able to get through to us now. It sounds as if you do not have a default email client, which would pose a problem since our email link uses the default email client using the mailto: protocol. We have other customers who use Firefox who seem to have no problems contacting us. But based on your inability to contact us we immediately posted our email address on our website. In the past we only posted a link to our email addresss so as to avoid machine spammers from using and abusing the address. If you go to the site now you should see the email address as well as the link.

Problem with IdeaMason:
You described a problem with being unable to add an Idea to a Project. In my response last Saturday I explained that Ideas can only be added to Activities, which are sub-groups of Projects. Items cannot be added directly to a project itself. Items are only in projects by way of being in the activities a project contains.

You can add a project to the Project/Activity drop down box within a Dashboard – but you won’t be able to add the item to the Project itself. You have to then add an activity to the project. Just right click on the Project name and select “New Activity”. Once you do this you will see the activity with an empty check box. To add the item, just check the box next to the activity.

I am not sure if that answers the question you have. If it doesn’t just email me back. You can contact me directly at vmiller@ideamason.com or at customerservice@ideamason.com.

IdeaMason has not experienced any problems with sending or receiving email recently. Franz Greizer had some problems sending us mail from Germany and we believe that most of these problems resulted in a document that he was trying to send us being blocked. Once Franz compressed the file we were able to receive the document without problems. We are not aware of any other email issues outside of this problem.

It is certainly not our intent to ignore customers and I want to thank those of you on this site who have alerted us to Daly's inability to contact us both last weekend and today.

Victoria Miller - IdeaMason.com

Victoria, thanks for your post

Victoria Miller wrote:

I was alerted to a problem that a customer of IdeaMason is having that was posted on this
forum.

This message is for Daly de Gagne. Daly, I was alerted to your problem last
Saturday by Ken Rhee and responded to your question immediately.

I'm sorry -- I missed seeing your post then.

I am not sure why you are not able to get through to us now. It
sounds as if you do not have a default email client, which would pose a problem since our
email link uses the default email client using the mailto: protocol.

My default email client is Thunderbird.

What I couldn't understand was why when I clicked on the email link that IE opened up about 18 browser windows.

customers who use Firefox who seem to have no problems contacting us. But based on your
inability to contact us we immediately posted our email address on our website.

Thank you for that -- I appreciate that.

Problem with IdeaMason:
You described a problem with being
unable to add an Idea to a Project. In my response last Saturday I explained that Ideas
can only be added to Activities, which are sub-groups of Projects. Items cannot be
added directly to a project itself. Items are only in projects by way of being in the
activities a project contains.

I understand and will try that. Somehow I had missed that distinction in the help file.

But it raises a question: What if you have only the project, and aren't at the activity stage yet -- you're simply brainstorming? Would you then have an activity you might call brainstorming to which ideas could be added?

You can add a project to the Project/Activity
drop down box within a Dashboard – but you won’t be able to add the item to the Project
itself. You have to then add an activity to the project. Just right click on the Project
name and select “New Activity”. Once you do this you will see the activity with an empty
check box. To add the item, just check the box next to the activity.

I am not sure if
that answers the question you have. If it doesn’t just email me back. You can contact me
directly at vmiller@ideamason.com or at
customerservice@ideamason.com.

IdeaMason has not experienced any problems
with sending or receiving email recently. Franz Greizer had some problems sending us
mail from Germany and we believe that most of these problems resulted in a document
that he was trying to send us being blocked. Once Franz compressed the file we were able
to receive the document without problems. We are not aware of any other email issues
outside of this problem.

It is certainly not our intent to ignore customers and I
want to thank those of you on this site who have alerted us to Daly's inability to
contact us both last weekend and today.

Victoria Miller - IdeaMason.com

Thanks again, Victoria, I appreciate you responsiveness.

And thanks to Ken and to anyone else who passed word on to Victoria.

Daly

Hi Daly,

I am glad that we have finally made contact. I would have posted a reply on this forum earlier but only assumed that our email response to your question last Saturday was received. I used the email address that we had on file for you. I was only aware that you had still not heard from us when Franz alerted us yesterday.

My default email client is Thunderbird. What I couldn't understand was why when I clicked on the
email link that IE opened up about 18 browser windows.

I am not familiar with Thunderbird but I believe IE was simply in a trial and error process of attempting to open and connect to the default email client. Have you tried contacting anyone or any other business using a mailto: link?

Based on your situation we decided to re-institute our old case management system as a backup to our mailto: link and email address. So if anyone does experience difficulty reaching us using the mailto: link you can still get through to us using our adminstration system. You just need to fill our a customer support form and submit it. This information is now posted under our contact information on the support page on the IdeaMason website.

Can you please try contacting us today using either our email address or our support form found at http://www.ideamason.com/support/support.htm I want to make sure that you are now able to get through to us. I will monitor this forum today as a backup until we establish contact outside.

But it raises a question:
What if you have only the project, and aren't at the activity stage yet -- you're simply
brainstorming? Would you then have an activity you might call brainstorming to which
ideas could be added?

I think your idea to call an Activity "Brainstorming" while you are in that stage is a great idea. You can rename an Activity or Project at any time so once you have moved out of the brainstorming stage you can rename the Activity to something more permanent.

I sure hope we can establish contact today outside of this forum. I look forward to hearing from you.

Sincerely,
Victoria - IdeaMason.com