Mem makes an odd decision

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Posted by Stephen Zeoli
Aug 5, 2023 at 10:36 AM

Any Mem users here?

After watching a recent video about Mem, I decided to give it another try. But I was confused that some of the features I was eager to use didn’t seem accessible. I wrote to support and got this reply:

“We’ve recently deprecated the Templates, Daily Mems, and Scheduled Mems features for new customers to allow us to focus on delivering a more streamlined and enhanced experience with the Mem app.”

That seems like shooting themselves in the foot. If you’re a Mem user, have you noticed the loss of these features? If so, what do you think about it?

Steve

Posted by satis
Aug 5, 2023 at 09:22 PM

Weeks ago people on Reddit and YouTube reported getting the identical boilerplate reply.

They claim no refunds, then say to “Certain refund requests for Subscriptions may be considered by the Company on a case-by-case basis and granted in sole discretion of the Company.”

https://get.mem.ai/terms-of-service

It’s clear that when they went live in November (coinciding with receiving $23m in venture capital on top or the $5m seed capital from andreessen horowitz) that they pivoted harder to AI taking charge of all data organization. This wasn’t something they apparently thought they could accomplish when they released the app for free, but it is clearly there in the introductory post about why the company was started

https://get.mem.ai/blog/why-we-started-mem

When the app was released in free beta Mem pushed users towards “lightweight organization” rather than clicking through folders and links to find the perfect place to nestle their thoughts. But the current iteration is clearly where they wanted the app to go, with even less user organization in favor of dependence on the service’s AI - and not just a knowledge graph but an action graph that applies workflow and automation on top of the information you capture.

For a lot of non-techie workers this will be great if it works as described. But for others…

No doubt a lot has changed in the app, or been forced to change. The one thing I thought was brilliant at launch was Mem It for Twitter, which allowed users to save threads, get AI-generated summaries of their contents and see suggestions for similar tweets. With Twitter’s self-inflicted wounds and its killing off afffordable access to its API this must’ve been shelved, for example.

More generally, I’m wary of giving an online service access to all my notes so that it can organize them for me and bubble up info in chat/search. But that’s what Mem has promoted from the beginning. I can see it being more useful for business-only use with its MemX product, and being able to connect notes and info across teams.

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