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Everdesk
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Posted by VS
Dec 17, 2008 at 12:01 AM
Hi Alexander,
I will try to address some of your concerns regarding EverDesk.
1. Having 10,000 emails in a folder in EverDesk is not different from having 10,000 other documents or files like MP3, Video, etc. In fact, My Documents folder structure contains more than 100,000 files, out of which roughly 35-40,000 are emails. And I experience same delays I see in Windows Explorer or in other programs, including email clients, which I use in order to compare them to EverDesk. With the power of modern computers the delays are really not annoying and they exist in any program which handles large number of files. In any case, your concern is valid and that is why we are considering adding archiving feature to EverDesk, which will make it possible to have old emails and files be moved to an archive and stored there in a compressed form. However, due to the fact that we use regular Windows file system, this solution may not even be needed, as EverDesk users may simply move old mail and files to a separate dedicated folder within My Documents folder structure and keep old stuff there - no need to create special archiving solution for this purpose. The existence of special archiving solution in other email clients, like Outlook, for instance, is dictated by the fact that they use a single pst file for storing all emails and attachments and that file may grow to a really big size and slow down the performance of the program significantly. Not to mention, that if that pst file gets corrupted or lost, you lose all your correspondence. This is simply not the case with EverDesk.
Another issue is the size of attachments. Unlike other email clients, which store attachments inside email messages and inside special storage file (pst, for instance), in EverDesk all attachments are separate from the respective email messages. So in EverDesk, if you do not need the attachment but what to keep a cover message, you simple delete the attached file and that’s it! It is not possible to do in other email programs for the reasons described above.
Finally, with the capacity of modern hard disk drives, having gigabytes of files and messages stored within your Windows folders is not a big deal at all. It is, however, a big deal, if you have all these gigabytes as one file as in Outlook, for instance.
Since you mentioned “Patent Pending” I assume you had pretty old version of EverDesk, since we have received a US patent quite some time ago. I would suggest to check out http://www.everdesk.com and download the most recent version of EverDesk from there. We are also planning to make a new release of EverDesk within a week, which will also include instant search functionality based on Windows Indexed Search enabling for instantaneous search inside files, as well as pretty cool address book search, which will search inside contacts’ properties (so if you type say 316, which is are code in Wichita), search will produce results of all the contacts which have 316 in their properties. Which means it is possible to search contacts not only by name, but by any data you may need to search by.
Regarding the background for developers and the program in general. EverDesk appeared in 1995 as an internal program for communication between our executives in different locations. It was written specifically for this purpose and at that time was targeting to eliminate multiple holes existing in the way we do our computer work. After that we had a lot of very positive reactions from different people who saw the program all over the world and some of them suggested to make this program a commercial product. we thought it was a good idea and decided to go ahead with it. It was since then in a continuous development with a long wish list of features we want to add to EverDesk. However, we do not advertise it yet and that is the reason why it is not known to public. We hope this will change in 2009 and EverDesk becomes a much popular application than it is now.
Hope this helps :)
Regards,
Vladimir
Posted by VS
Dec 17, 2008 at 12:06 AM
Hi Rob,
It was really great to read your comments about EverDesk. Glad you liked it.
We do have Linux version in our plans, but it is definitely not going to happen soon, as EverDesk is extremely complicated application and not all the solutions used in Windows version can be easily replicated in other OS. However, the work on Linux version has already began :)
Regards,
Vladimir
Posted by Rob Fuscate
Dec 17, 2008 at 07:23 AM
VS wrote:
>It was really great to read your comments about EverDesk. Glad you liked it.
As I said, I keep trying others - simply because I’m interested in the way things work - but I always come back to Everdesk because it works the way I think - everything in a logical place, and all things that meet the same criteria together.
>We do have Linux version in our plans, but it is definitely not going to happen soon, as EverDesk is extremely complicated application and not all the >solutions
>used in Windows version can be easily replicated in other OS. However, the work on
>Linux version has already began :)
That’s nice to hear. Real nice!
As to the problems with large numbers of emails - by my count I have some 8763 *.eml files in ‘My Documents’ and subfolders - but most of them are tiny files and, importantly for me, attachments are with them as are other, relevant docs all in the same folder.
Now, an issue that I do have with the program is that, unless you also use ED as a File Manager, you have to set up Outlook to read the files when you access them through Explorer - but it’s no biggy - unless you wish to reply.
Finally, I’ve seen Vladimir’s moniker before - ED support is brilliant - every time I have asked a question - and according to my records the first time was 07 Dec 2005 - I have received almost immediate advice and help.
Rob
Posted by Rob Fuscate
Dec 17, 2008 at 07:52 AM
>Now, an issue that I do have with the program is that, unless you also use ED as
>a File Manager, you have to set up Outlook to read the files when you access them through
>Explorer
Sorry, that’s Outlook Express :-(
Posted by Alexander Deliyannis
Dec 17, 2008 at 07:57 AM
Hi Vladimir,
Many thanks for the information. I will definitely try out the program; the message-to-file approach may solve an important issue—backup- which can take ages with large Outlook—or, in my case, The Bat!- mail databases.
By the way, ‘U.S. Patent Pending’ is mentioned at the bottom of your website.
Cheers
alx