Forum Posts Feed
ConnectedText - moribund?
< Next Topic | Back to topic list | Previous Topic >
Posted by Graham Rhind
Apr 11, 2017 at 02:59 PM
Dr Andus wrote:
>But it does advertise the product as a “personal wiki system” not a
>business software. It was your decision to adopt it as your enterprise
>system. There is no business licence and no enterprise-level support
>promised with the purchase.
Enterprise system? No, that’s your assumption. I’m a person, it’s my personal wiki system. That it has grown to contain so much data is down to the software’s quality and to my assiduousness :-)
>As for the risk that you have taken on by adopting a small business’s
>product, that was a risk for you to assess and evaluate and mitigate
>(due diligence).
Yes, which is why I asked the question: do others do that when they buy? As people, not as enterprises. Which I am not.
Posted by Graham Rhind
Apr 11, 2017 at 03:06 PM
Oh, and by the way:
Dr Andus wrote:
>You have benefited from adopting a very reasonably priced personal
>software for your business
Another assumption (I have to say, you make a lot of them). I use CT to provide data online for free. I get nothing in return.
Posted by Graham Rhind
Apr 11, 2017 at 04:49 PM
And finally (I hope),
Dr Andus wrote:
Graham Rhind wrote:
>You have benefited from adopting a very reasonably priced personal
>software for your business, but that does not mean that you should
>expect enterprise-level support to come with that just for you, gratis.
I have never, in any post in this thread, suggested that I need support for CT, nor that I think CT has to be supported, nor that that support should be free, nor that it should be “just for me”.
For the record, in my 38 years of using software I have never come across a single company, large or small, that did not support software which it was actively selling. That support varied in quality and quantity, and cost, but has always been there. So I do not subscribe to any notion that we should expect software that we buy, from whomever, not to be supported.
That said, every company withdraws software and support at some stage - from the largest downwards. That’s normal. What is also normal is that the customer gets informed of this. Eduardo is perfectly at liberty to withdraw support at any time for any reason. However, if one doesn’t inform one’s customers, one should expect negative feedback. If Eduardo had posted that he was unable to support CT or respond to communications, for the next x months, even without giving any reason, at least we wouldn’t have been left in limbo.
And, to repeat, my attempted contact with him about CT in December last year was a bug report, not a request for support.
Posted by Paul Korm
Apr 11, 2017 at 07:10 PM
Guess I’m just willing to give an owner the benefit of the doubt that what they say about themselves is true.
Posted by GV Fanatic
Jul 10, 2017 at 06:16 AM
The licence for Connected Text states:
“Technical support is available directly from the Licensor at no additional charge. When encountering problems, the Licensee must first visit the Web Site and read the information presented there to make sure the question or problem is not already answered there. If not, the licensee may write to technical support email address with his question in the English language.”
There is little more that may be said on this matter.