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A word on Surfulater (today on Bits du Jour)
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Posted by Bob Mackreth
May 31, 2007 at 04:10 AM
Neville Franks wrote:
>Unlike other software we allow the Surfulater Free Trial to be restarted at
>any time, as documented on our FAQ page. Allowing new Knowledge Bases to be created
>could potentially enable folks to continue using Surfulater forever by restarting
>the trial, hence this restriction was put in place.
>
>No other features are disabled
>or restricted in any way in the trial and the sample knowledge base content can be
>deleted or just simply added to. So I never considered not allowing new KB’s to be
>created as being too onerous and was a reasonable tradeoff to allow the trial to be
>restarted.
Well, speaking purely for myself, I find 30 days to be plenty of time to assess a program, provided I can give the application a thorough workout. Since my preferred way of working involves sorting information into numerous highly-focused databases this limitation really did make it hard for me to see whether Surfulater would suit my needs.
I’ think it would be a better idea to be strict with the time limit, but allow use of all program features.
>There is a Pre-Sales Surfulater forum that anyone can
>read, post on and get replies. The Surfulater Customer forums are provided as an
>added-value area for paying customers.
I always look at reading through user forums as akin to reading the FAQ. I can’t see the point of making potential customers submit queries that you or someone else will have to address when the answer may be already available in a forum that’s blocked off. Pardon me for saying so, but it just does not seem to make business sense.
> They also provide an area where product
>direction and development are discussed away from the eyes of potential
>competitors.
Well, it’s nice that you share this info with registered users, but if I were one of your competitors I think I’d be happy shell out 35 bucks to scope out your plans. :)
Posted by Neville Franks
Jun 1, 2007 at 01:12 AM
Hi Bob,
No one can ever accuse me of not listening to our users. I’ve opened up the Surfulater Customer forums for anyone to view. Only Registered Customers can post though, as it was before. I hope you find this an acceptable compromise. Anyone can post in the Pre-Sales Forums.
The link to the forums is: http://www.softasitgets.com/forums
I will be changing the Trial version as discussed previously, hopefully in the near future.
Posted by Bob Mackreth
Jun 1, 2007 at 03:58 AM
Neville Franks wrote:
>Hi Bob,
>No one can ever accuse me of not listening to our users.
And that’s God’s truth.
One of the reasons I was happy to recommend Surfulater to friends.
Keep up the good work,
Bob