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DevonThink Not Opening Data Base
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Posted by Daly de Gagne
Aug 10, 2010 at 03:47 AM
Does anyone know why DevonThink wouldn’t open a data base I had previously created?
As I try to calmly, and rationally, decide whether to keep my new Mac, this doesn’t help.
Daly
Posted by Daly de Gagne
Aug 10, 2010 at 04:04 AM
After I sent an email to DevonThink support, I went back to the program, and realized the trial had somehow stopped because a lot of features were just faded out. So I checked the site, and found out the initial trial can be supplemented easily with a 30 day trial license.
Here’s what the site said: “Requires Mac OS X 10.5 or later. 150 hours of non-continuous runtime free trial, 200 email messages and 20 OCR runs per day.
Get a trial time extension.”
So I asked for the 30 day license.
Then I realized it is far short of 150 hours since I downloaded the program, let along have 150 hours of non-continuous runtime. I have not even had the computer in my possession for 150 hours, haven’t processed any email messages, or done any OCR runs. Oops.
Daly
Daly de Gagne wrote:
>Does anyone know why DevonThink wouldn’t open a data base I had previously
>created?
>
>As I try to calmly, and rationally, decide whether to keep my new Mac, this
>doesn’t help.
>
>Daly
Posted by Hugh
Aug 10, 2010 at 07:48 AM
I don’t know why your database won’t open, Daly, but I firmly believe you will find that the developers are responsive and will give helpful support. The only small rider to that may be if they are on vacation - the heart of the company is European - but even then their response is reasonably rapid. That’s my experience.
Posted by Tom S.
Aug 10, 2010 at 09:02 AM
Daly de Gagne wrote:
>Does anyone know why DevonThink wouldn’t open a data base I had previously
>created?
>
>As I try to calmly, and rationally, decide whether to keep my new Mac, this
>doesn’t help.
Hi, Daly.
I would strongly suggest a post to the support forums. These usually get a response. Also, please remember that the more detailed information you give, the better the feedback (what kind of license you downloaded the program under, how you created the new DB, what happens when you try to open it, etc…)
Tom S.
Posted by Daly de Gagne
Aug 10, 2010 at 12:39 PM
Problem solved. I got the 30-day free license.
The initial download stopped working *before* it was supposed to according to information provided by the company in the first instance.
I have several days before I have to return the Mac, so will give this program a good shot - it seems like one of the ones which is well thought out.
Daly
Daly de Gagne wrote:
>After I sent an email to DevonThink support, I went back to the program, and realized
>the trial had somehow stopped because a lot of features were just faded out. So I
>checked the site, and found out the initial trial can be supplemented easily with a 30
>day trial license.
>
>Here’s what the site said: “Requires Mac OS X 10.5 or later. 150
>hours of non-continuous runtime free trial, 200 email messages and 20 OCR runs per
>day.
>Get a trial time extension.”
>
>So I asked for the 30 day license.
>
>Then I
>realized it is far short of 150 hours since I downloaded the program, let along have 150
>hours of non-continuous runtime. I have not even had the computer in my possession for
>150 hours, haven’t processed any email messages, or done any OCR runs.
>Oops.
>
>Daly
>
>Daly de Gagne wrote:
>>Does anyone know why DevonThink wouldn’t open a
>data base I had previously
>>created?
>>
>>As I try to calmly, and rationally, decide
>whether to keep my new Mac, this
>>doesn’t help.
>>
>>Daly