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Infoselect 9 Preliminary Version
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Posted by Daly de Gagne
May 8, 2006 at 12:51 PM
Dominik, I have a cynical answer to the question of why it is so pricey: Because they can get away with it. I believe that Micrologic built up sufficient customer base, starting with the days when the product was callled Tornado and continuing on with corporate sales of InfoSelect, that there is no worry about the competition.
Unfortunately, if you read the InfoSelect Yahoo group, posters—even long-time loay users—make it clear that Micrologic also has no worry about customer service. It is perhaps the most arrogant and unresponsive of any software company.
The really sad thing is that many IS users appear to be unaware of how many alternatives there are in the marketplace.
Having said that, IS 9 does look interesting, but it seems not to be the extensive revision of the product that was being rumored some months ago.
Daly
Dominik Holenstein wrote:
>Wojciech,
>I haven’t found a trial download either. To give InfoSelect a try you have
>to buy a licence. I would suggest to buy the yearly subscription. If you don’t want to
>use the software after your testing period you can kindly ask the developers for a
>refund.
>You ask: ‘Why it is so expensive?’ - this is exactly my question! I really
>don’t know why and my imrpession is that InfoSelect is overpriced even I know how
>complex and time consuming it is to develop software.
>I won’t buy or test IS now
>because I am satisfied with my current software portfolio (ADM, Word, Excel,
>ProjectCards) and I don’t want to add another piece of software to just make my life
>more difficult. But I am very interested to hear from other users about their
>experiences using IS 9. The SmartFolder concept and the context tabs are very
>promising.
>But my overall question is: When do the developer of InfoSelect hire an
>interface designer?
>
>All the best,
>Dominik
>
Posted by Graham Smith
May 8, 2006 at 07:20 PM
Daly,
I upgraded my copy at the weekend. The temporary password didn’t work and I emailed Micrologic to complain expecting a long wait for the reply, but within an hour I had a new (working) password sent.
I also rather stupidly upgraded to IS8, realised my mistake and followed the FAQ by putting in second order for IS9 with a note in the comments field to say that this earlier order on the same day was a mistake.
I got an email today to say that only the second order had been charged to my credit card.
This is a reasonably good start, in terms of customer service, but I too have been following the mixed views in the Yahoo groups
Daly de Gagne wrote:
>Unfortunately, if you read the InfoSelect Yahoo group, posters—even long-time
>loay users—make it clear that Micrologic also has no worry about customer service.
>It is perhaps the most arrogant and unresponsive of any software company.
Posted by Kenneth Rhee
May 9, 2006 at 02:32 AM
Graham Smith wrote:
>Daly,
>
>I upgraded my copy at the weekend. The temporary password didn’t work and I
>emailed Micrologic to complain expecting a long wait for the reply, but within an hour
>I had a new (working) password sent.
>
>I also rather stupidly upgraded to IS8,
>realised my mistake and followed the FAQ by putting in second order for IS9 with a note
>in the comments field to say that this earlier order on the same day was a mistake.
>
>I
>got an email today to say that only the second order had been charged to my credit
>card.
>
>This is a reasonably good start, in terms of customer service, but I too have
>been following the mixed views in the Yahoo groups
>
To be fair, I have to say their customer service for me has been excellent over the years. They are rather prompt in my request for answers and even refund requests. Technical support on the other hand hasn’t been consistent in my book. However, they do respond to my queries eventually. Whether they listen to the customers’ responses or not, you have to make your own judgment. There might be certain limitations (programming software, etc.) that might limit what they can do with the program, but I do agree that they have been slow to respond to customers’ request.
Having said all that, I found version 9 to be “superior” to many program I’ve been using of late, and hence my transition to it as my main information storage program besides Notabene.
Posted by Graham Smith
May 9, 2006 at 09:44 AM
Kenneth Rhee wrote:
>To be fair, I have to say their customer service for me has been excellent
>over the years. They are rather prompt in my request for answers and even refund
>requests. Technical support on the other hand hasn’t been consistent in my book.
I shall wait and see how I get on with technical support, if and when I need it. :-)
Graham
Posted by Dominik Holenstein
May 9, 2006 at 01:18 PM
Daly,
Just a episode of corporate business:
I have requested to buy 5 licences of one of these applications for a specific project:
- Info Select 9
- ADM 3
- Ultra Recall 1.4
What is the answer of the software purchasing department?
‘Dear Dominik,
Our company allows you to buy five licences of Info Select 9 because it is in our official software portfolio.’
What does this mean: The company I am working for allows me to buy the most expensive application.
This is my contribution to the topic ‘Strange corporate behavior’!
To be fair: Info Select is perhaps the most appropriate application for this project even I have favoured and pushed ADM.
We have to integrate E-Mail sending and receiving and we need to share the same file on a network. Info Select 9 is used to organize software tests and to track the bugs.
I have to make one correction to my previous post in this thread:
I don’t consider the interface that bad anymore. It is more useful than I have expected. The big advantage of having such a low-tech interface is that it makes the application stable and not too slow. I had many issues with OneNote and other Windows XP styled apps.
Regards,
Dominik