Idea Mason Email Help Please

Posted by Daly de Gagne
Sep 9, 2006 at 05:08 AM

Victoria, thanks for your post

Victoria Miller wrote:
>I was alerted to a problem that a customer of IdeaMason is having that was posted on this
>forum.
> >This message is for Daly de Gagne. Daly, I was alerted to your problem last
>Saturday by Ken Rhee and responded to your question immediately.

I’m sorry—I missed seeing your post then.

>I am not sure why you are not able to get through to us now. It
>sounds as if you do not have a default email client, which would pose a problem since our
>email link uses the default email client using the mailto: protocol.

My default email client is Thunderbird.

What I couldn’t understand was why when I clicked on the email link that IE opened up about 18 browser windows.
>customers who use Firefox who seem to have no problems contacting us. But based on your
>inability to contact us we immediately posted our email address on our website.

Thank you for that—I appreciate that.

>Problem with IdeaMason:
>You described a problem with being
>unable to add an Idea to a Project. In my response last Saturday I explained that Ideas
>can only be added to Activities, which are sub-groups of Projects. Items cannot be
>added directly to a project itself. Items are only in projects by way of being in the
>activities a project contains.

I understand and will try that. Somehow I had missed that distinction in the help file.

But it raises a question: What if you have only the project, and aren’t at the activity stage yet—you’re simply brainstorming? Would you then have an activity you might call brainstorming to which ideas could be added?

>
>You can add a project to the Project/Activity
>drop down box within a Dashboard – but you won’t be able to add the item to the Project
>itself. You have to then add an activity to the project. Just right click on the Project
>name and select “New Activity”. Once you do this you will see the activity with an empty
>check box. To add the item, just check the box next to the activity.
> >I am not sure if
>that answers the question you have. If it doesn’t just email me back. You can contact me
>directly at

or at
>

.
> >IdeaMason has not experienced any problems
>with sending or receiving email recently. Franz Greizer had some problems sending us
>mail from Germany and we believe that most of these problems resulted in a document
>that he was trying to send us being blocked. Once Franz compressed the file we were able
>to receive the document without problems. We are not aware of any other email issues
>outside of this problem.
> >It is certainly not our intent to ignore customers and I
>want to thank those of you on this site who have alerted us to Daly’s inability to
>contact us both last weekend and today.
> >Victoria Miller - IdeaMason.com

Thanks again, Victoria, I appreciate you responsiveness.

And thanks to Ken and to anyone else who passed word on to Victoria.

Daly