Apology for Going Over the Top

< Next Topic | Back to topic list | Previous Topic >

Posted by Daly de Gagne
Mar 28, 2007 at 05:41 PM

This last weekend I went on a real rant re some problems I was having with UltraRecall, and I apologize to folks here for submitting you to my rampage. I do thank you for patiently trying to help me, and I especially appreciated the tactful and appropriate way Jan provided some needed and constructive criticism of how I was acting—the sign of a friend.

Anyhow, I have sent the following post to the Kinook forum, making my apology, and providing an update on what has been happening:

Daly

____

Post to Kinook Forum

Kevin, other K folk, forum members, I apologize to you all for going way over the top on the weekend when I discovered problems getting stuff from Firefox into UltraRecall.

While not intended to excuse my manic posts, I found myself on the w/e with an impossible deadline tied to a paying assignment. Nonetheless that doesn’t justify my rudeness, for which I am sorry.

I will be sending posts of a similar nature to the groups on which I also ranted.

As an update, I can provide the following:
* I haven’t had a chance to do the registry cleaning, and frankly I am afraid of that, based on what people have told me about doing anything with the registry.
* Launchy has again started moving web pages into UR, but in text form, ie they don’t look like web pages. I am not sure why any of this is happening.
* When I want to open a linked web page, instead of directly opening the page in UR, I get a message saying to use the link to open the page; when I press the link the page opens in Firefox. I don’t know why this is happening as it seems what should be a one-step process now takes two steps—plus if the page is linked to UR in the first place, I would prefer it to open in UR (and they used to, so that’s a change also).

So I am going to try to work through these issues, and would appreciate anyone’s suggestions. My main wish is to get web pages opening looking like web pages, and linked paged opening in UR rather than Firefox.

Thanks for your patience with me.

Daly

Posted by Stephen Zeoli
Mar 28, 2007 at 08:02 PM

Daly,

Only speaking for myself, of course, I don’t think you need to apologize. I am sure all of us have experienced the frustration of software malfunctioning for whatever reason. I know there have been a few times when the idea of pitching my computer out the window from the top floor of my office building seemed like a very reasonable response, one I still may resort to one of these days.

Steve Z.

Posted by Stephen R. Diamond
Mar 31, 2007 at 11:28 PM

I think you had reason to complain. Sometimes over-reacting is the only way one can become cognizant of conflicted perceptions. I don’t want to dwell on the etiquette aspects, because, as you know, I minimize their significance, as long as the message contains actual substance.

I think there’s something wrong at Kinook. I don’t know anything factual, but sometimes ethics are tested when money - for whatever reason - gets scarce.

I’ve decided not to upgrade. For on the fly casual capture, I’ve come to like EverNote better. Of course my biases are against 2-pane outliners anyway.

The main thing though is I note a change in company attitude and their use of commercial strategies that I think are basically unethical. The ethical departures are subtle, and one might think my observations paranoid, but keep in mind, these are smart people.

Anyway, the signs - When you log on trying to upgrade an older version, instead of directing you to the appropriate non-pay upgrade - at least as an option - it offers *only* a path to the latest paid upgrade.

Second point - he trial version for licensed users has an immediate or close to that 1000-item limit, making the trial product useless to most older users.

The last straw was when I had a computer crash, and I would need to again apply for the patch to let me trial the product without the limit. The patch, by the way, works for only 21 days - far shorter than the trial period for new users.

Looks to me like a need for fast cash, and a contempt for users, whom they assume will not catch on to what they’re doing.

Back to topic list